Hallmark Mattress Warranty

Hallmark Mattress: 10-year Limited Warranty 

  • What parts are covered?
    The coil springs, box springs, and foundation box are warranted against manufacturer’s defects for 10 years.
     
  • If defective within 2 years
    We repair free-of-charge.
    Repair or replace with similar parts with no charge except for transportation costs.
     
  • If defective within the 2nd to the 10th year
    We repair with charges.
    Charges = (prevailing list price of the product / 10) x (number of ownership years) + (transportation costs).
     
  • What is NOT covered?
    - The normal sagging & impression within 1.5 inch
    - Mattress size within +/- 2% limit
    - Damage due to user’s mishandling, excessive pressures beyond normal use, chemical spillage.
    - The infestation of insects & bugs.

Hallmark Bedframe: 3-year Limited Warranty 

  • What parts are covered?
    Only the wooden structure is warranted against manufacturer’s defects for 3 years.
     
  • Within the 3-year warranty
    We repair or replace with similar parts with no charge except for upholstery costs & transportation costs.
     
  • What is NOT covered?
    - Upholsteries
    - Normal wear & tear
    - Damage due to user’s mishandling, excessive pressures beyond normal use, chemical spillage
    - The infestation of insects & bugs